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How to log in to the Client Portal

Use this guide if you already have a client account and need to log in to the Checks Direct Client Portal.

This guide is for clients only.
If you are an applicant completing a check, please use the Applicant Login guide instead.

▶ Step-by-step guide

Log in to the Checks Direct Client Portal
CLIENT LOGIN GUIDE

Common issues

Forgotten your password?
Use the Reset Password – Client guide to regain access.

Not receiving an MFA code?
Check your spam or junk folder, or confirm your authenticator app is set up correctly.

Login not working after multiple attempts?
Your account may be temporarily locked for security reasons.

Still stuck CLIENT LOGIN GUIDE?

If you’re unable to log in after following the steps above, please contact our support team using one of the options below.
Raising a support ticket is the preferred method.

When contacting support, please include:

  • Your email address

  • Your company name

  • A screenshot of any error message shown (if available)