How to reset your password – Checks Direct Client Portal

This guide is for clients only.
If you are an applicant completing a check, please use the Applicant Password Reset guide instead.

▶ Step-by-step guide

Reset your password – Client Portal
👉 https://scribehow.com/viewer/Client_Password_Reset_Guide__ot9gjPycQhSckr3VuluK5w

Common issues

Not receiving the password reset email?
Check your spam or junk folder and ensure you entered the correct registered email address.

Reset link not working?
Password reset links expire after a short period. If the link has expired, request a new reset email.

Account locked after multiple attempts?
Your account may be temporarily locked for security reasons.

Still stuck?

If you’re unable to reset your password after following the steps above, please contact our support team using one of the options below.
Raising a support ticket is the preferred method.

• Raise a support ticket

• Email: contact@checksdirect.co.uk

• Phone: 02920 602356

When contacting support, please include:

• Your email address

• Your company name

• A screenshot of any error message shown (if available)