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Client: Not receiving password reset email
If you’ve requested a password reset but haven’t received the email, follow the steps below to resolve the issue quickly.
Step-by-step content
1. Check your Spam or Junk folder
Password reset emails can occasionally be filtered by email providers.
Please check your Spam, Junk, or Other folders.
2. Allow up to 10 minutes
In some cases, email delivery can take a few minutes.
Please wait up to 10 minutes before requesting another reset.
3. Confirm you’re using the correct email address
For Clients
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The password reset email must be sent to the email address originally used to create your client account
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If another colleague manages the account, they may need to request the reset instead
4. Request the reset again
Once you’ve confirmed the correct email address, return to the login page and request a new password reset.
5. Still not received?
If you’ve completed all the steps above and still haven’t received the email, please contact our support team and we’ll be happy to help.